Help Center
Station Clipboard module guide

Chat

Chat is department messaging organized into channels. Administrators create channels for a shift, station, committee, or the whole department and choose which roles can read and which can post. Members reply, react, mention colleagues, and share photos and files. New messages reach phones as push notifications through the Station Clipboard mobile app, tuned per channel. Chat replaced the conversation part of the retired Spaces module.

Members and channel administrators3 detailed guidesChoose a task guide
End-to-end workflow

Set up and run department channels

  1. 1

    Create a channel with a name, emoji, and topic.

  2. 2

    Choose the roles that can read and the roles that can post, whether uploads are allowed, and the default notification level.

  3. 3

    Members post, reply, react, mention, and share files, photos, and links.

  4. 4

    Members tune notifications per channel.

  5. 5

    Moderators pin important messages and remove messages when needed.

  6. 6

    Archive channels that are no longer used.

Do the work

Choose a step-by-step task guide

Each guide includes prerequisites, exact actions, verification, and troubleshooting—not just a feature summary.

01Create a chat channel and set role accessSet up a channel, choose who reads and who posts, and moderate it. 8 min · Administrators
What it covers

Module capabilities

Administrator setup

Before your department relies on it

  1. 1

    Plan a small set of channels before launch.

  2. 2

    Use read-only channels for announcements that should not collect replies.

  3. 3

    Set post roles carefully for department-wide channels.

  4. 4

    Choose sensible default notification levels.

  5. 5

    Tell members to install the mobile app and allow notifications if they want push.

  6. 6

    Archive stale channels instead of leaving them open.

Where to go

Portal destinations

These destinations appear only when the module is enabled and your roles grant the required access.

AreaPortal path
Chat/modules/chat
Channel/modules/chat/:channelId
Connected by design

Associated modules

Required modules must be enabled first. Related modules exchange data or extend the workflow when both are available.

Dependencies

RequiredCore

Works especially well with

Works withMeetWorks withTickets
Common questions

Answers before you get stuck

Can members message each other privately?

No. Chat is organized into channels; there are no direct messages.

Can members create channels?

No. Channels are created by users with the channel-management permission.

What happened to Spaces?

Spaces has been retired. Conversation now lives in Chat, and service requests live in Tickets.

Does Chat send email?

No. New messages appear in the portal and as push notifications in the mobile app.

Where do GIFs come from?

The GIF button searches GIPHY and returns PG-rated results only. The GIF you pick is saved as a normal chat attachment, so people reading the channel never connect to GIPHY. If the GIF button is missing, GIF search is not configured.

Step-by-step help

Detailed Chat guides

Find announcements, chat, and department messagesKnow where department updates, channel conversations, and requests live now that Spaces has been retired.Everyone · 4 min readUse department chat channelsPost, reply, react, share files, and control notifications in Chat.Everyone · 4 min readCreate a chat channel and set role accessSet up a channel, choose who reads and who posts, and moderate it.Administrators · 8 min read