Requests lost in texts
One queue per category, and staff can file on a member’s behalf.
Department request desk
Tickets New
Members file requests through intake forms you design for each category. Every ticket goes to the roles and default assignee you choose and gets a due date from the category’s SLA. Staff are warned before the deadline, alerted when it’s missed, and every reply, internal note, and status change stays on the ticket.
Custom intake formsSLA warnings before breachRole-routed queues
Requests never get lost
The right people see them
Deadlines are watched
What we solve
Tickets replaces scattered work with one accountable workflow.
Requests routed by category and role, with custom intake forms, SLA due dates and warnings, internal notes, attachments, and analytics.
The wrong person gets it
Each category sets who can file, view, respond, and manage, plus a default assignee.
Forms ask the wrong questions
Reword built-in questions and add custom fields per category.
Deadlines nobody watches
“Due soon” two hours before the deadline and “overdue” once it passes.
How it works
From setup to a record your department can trust.
Each step hands its context to the next instead of sending people back to a spreadsheet, inbox, or paper form.
File
Pick a category, complete its form, and attach up to 15 files.
Route
The default person or role is assigned and the SLA due date is set.
Work
Reply, add internal notes, reassign, and update status and priority.
Measure
Review SLA hit rate and response times, and export reports.
Inside the module
See Tickets in the Station Clipboard portal.
Real screens from the product, shown with a sample department.
Capabilities
What Tickets includes.
The member experience, administrative controls, and accountability tools to run the workflow end to end.
Intake forms
Seven custom field types, with built-in questions you can reword or turn off.
Role routing
Separate roles for filing, viewing, responding, and managing each category.
SLA due dates
Per-category SLA hours with due-soon and overdue alerts.
Internal notes
Staff-only notes alongside public replies.
Private attachments
Up to 15 files per ticket, 25 MB each.
Queues
My tickets, Assigned, and a staff queue with search and filters.
Analytics
Volume, backlog, SLA hit rate, response and resolution times, and workload.
Reports
Ticket log with SLA columns, exported to CSV or PDF.
Questions
Tickets FAQ
Can outside people submit tickets?
No. Tickets are for department members; staff can file on a member’s behalf.
Custom modules
Request a Custom Module Don’t see the workflow your department needs?
We build custom modules. Tell us what you track today, who touches it, and what a good outcome looks like — we’ll scope a module that lives inside the same portal, permissions, and member accounts.
See Tickets inside your department workflow.
Tell us how you handle this work today. We’ll walk through the module in the context of the complete Station Clipboard portal.