Help Center

Why a page, button, or module is missing

Check subscription, module state, dependencies, permissions, and screen size.

The access checks

  1. Subscription: Is the module included?
  2. Enabled: Has an administrator turned it on?
  3. Dependencies: Station Board also needs Integrations and Time Clock.
  4. Permission: Does one of your roles grant the exact action?
  5. Screen size: The Time Clock kiosk and the Incident Command portal aren’t offered on phones.

Was it renamed?

  • Clock-In is now Time Clock.
  • Policies is now Resources.
  • Applications Flow is now Recruiting.
  • Officer Hub HR cases are now HR Info.
  • Spaces is retired: use Chat and Tickets.
  • Settings → Automations is now Workflows.
  • Integrations and Station Board are under Settings.

Ask an administrator

Tell them the page or action you expected. They can review your roles in Roles & Permissions and grant the exact permission if appropriate.

Remember how roles combine

Permissions add up across all your roles. Removing access from one role may change nothing if another role still grants it.

Was this article helpful?

Your feedback helps us make these guides more useful.

Related guides